See What Our Customer Say...

Dear Support

Thank you very much for being patient and helpful. I have send my router to Malaysia D-Link office for RMA.

Thanks
Edward Ho

Dear Ms Nellyani

Thanks very much for helping out.

Really appreciate your effort and time taken.Certainly will continue to buy and support DLink products.

Best Rgds,
Kong

I just got your D-Link router (D1-524) and I want to refer to the case of DR S23921. I am using Linkski router previously and I got fed up because the people there doesn’t know what they are doing and I was unable to setup my internet. …So I returned the Linkski thing and bought your device. I was assisted by one of your people, whose name is Anthony… and he only run me in less than 7 minutes of doing the things…. And voila! I am connected! I want to let you know that I am satisfied that you got a support people that knows what they are doing.(and doesn’t need to put me on hold a lot of times and spend 30 minutes for nothing). Thanks to Mr. Anthony and to your express way of doing technical support! Bravo D-Link!! Keep it up!

Regards,
Gerald Yeo

Dear Manger of Technical Services,

I am very PLEASED AND SATISFIED with the exceptional customer and technical service provided by Mr. Anthony to me. I am now able to vie my camera remotely from office. I am using a DCS-950G. Although I am quite old and with a British Accent, he was able to understand me. And I don’t have a hard time understanding him because his English was very good. He guided me step by step in solving my complex problem. His patience and knowledge is really a very good example of technical support guy. I hope D-Link continues to produce fantastic rep like Anthony and I hope he can serve as a role model for his colleagues as well.

Kudos to Anthony and D-Link Technical Support Team!! Cheers

Always,
James Lambert
Site Engineer

Anyway I feel very happy to buy D-Link products, I decided to buy the whole set of wireless modem router and USB. Although, so many brand in the market, SMC, SMARTLINK, NETGEAR. But glad to make right decision to buy D-Link with excellent service desk. I’m doing business nearby near by your fields, and will recommend my customers to buy your products.

Best Regards,
Mr. Songpol

To Anthony’s Service Manage

I would like to commend Mr. Anthony Benedicto for excellent service yesterday afternoon in providing assistance in helping me to set up a newly purchased D-Link DI-634M router. However, due to what appears to be functional difference between a wireless access point and a wireless router, the desired setup did not allow us to connect the wireless clients to the Internet. Hence we have had to revert to a different setup which, though is not quite desired, allows the office to function as effectively as before the new router was installed and configured. Once again, I would like to commend Mr. Benedicto for his excellent efforts and service level provided throughout the duration of the support call

Regards,
Stephen Chen

Special thanks to Toh Yiang as well who had rendered his assistance and valuable knowledge in solving the camera problems. With these kind of excellent after sales support that your center has rendered to us, it gives me the confidence to recommend D-Link products to our management for all our branches throughout the Southeast Asia region as well as to our business associates Thank you once again for the excellent service and effort from Joey and Toh Yiang. We really appreciate their effort

Best Regards,
Operations Director
EZ-UP International Enterprises Pte Ltd

Dear Support,

I have thoroughly enjoyed our relationship with your company, especially because your customer service representative, Anthony, has been so helpful in assisting my issue with my camera. How pleased I am to be treated with such courtesy and professionalism he showed although the issue that I have is isolated and complex. I never regret the decision to buy your products although I admit to have doubt beforehand of its quality due to its affordable price. But now i know that D-link provides excellent value for money for a reasonable price and will now be a loyal supporter of your brand and will recommend your device to my friends!. Kudos!

Liza Thia

Dear Allan,

Thank you very for your prompt and efficient service support. My internet is ''Alive: now, Well done! Great support team.
Regards

alanchiam

anthony

thank you for your inteligence and patience in helping me out earlier. I am just hopeless earlier so sorry for being rude to you earlier. I really do know where to get help but when you solve my things, it is now ok. Thanks a lot for your help again mr anthony., your team saved my day. I am happy and satisfied and will buy your products in the future again!

phoon

Dear support,

This is David Carletti. I made an inquiry because i cannot connect to my VPN which is very important to me!. Originally i have a Linkski router, it cannot connect to my VPN. So after spending hours with their technical support, and after being transferred to the next levels several times, (I even found myself in level 7 tech department already), but still i was still unable to solve my problem. so i throwed the router away.. and bought your D-link router DI-634m. I tried to setup the router, it is fine than my other brand.. but the vpn functionality is still missing.i tried e-mailing your support, Anthony Benedicto took care of me on the e-mail and finally, i requested a call back from him and was assisted by Anthony. and wow.... i was really surprised how fast he resolved my issue on that call!!! .
My Conclusion: What a big deal for Linkski people is only a piece of cake for Anthony.(But i am not sure what level he is :-)) To whoever your manager is, please tell him that you are doing good and I am very happy for the committed, and high quality customer service that you gave. Thank you very.. very much for the Help. Buying D-Link is one of the best decisions I made and I never regret it. Cheers!
PS: Please dont forget to send my deepest appreciation to Anthony.
Truly Yours,

David Carletti

Hi,

Just like to thank you guys for very prompt service and hassle-free exchange. I am very satisfied with the good service.

Cheers,
Kenneth

Dear Eleanor,

Thank you very much for your prompt and excellent customer service. Do have a nice day, too!

Best Regards,
Dennis Pang

Miss Eleanor Pang,

Thanks for your professional support and it works well now

Rgds,
Ishak

Dear Team,

I have telephoned D-Link on several occasions recently. Your staff, Anthony Benedicto, has helped me solve all the problems I had on the telephone. I am happy and satisfied with his service. Thank you.

Yours faithfully,
Ng Wei Seng

Good Morning Ms Pang

This is Leslie. I was very surprisesd about the after sales service that the technical department and you, Ms Pang have rendered to me. Although the mistakes and errors amongst the layman (computer illiterate) You tried your utmost with your abilities and most of all, Patience. At the end of the 15 minutes telephone session, I have managed to solve the problem systematically. Thank you once again.

Your sincerely
Leslie Lim

Eleanor,

i want to say that your services served me very well. i'm sure that dlink is not only a good product but it's also a good service for customer. thanks you so much

sawahbesar

Anthony,

I want you to know you know that you are an exceptional employee Anthony. Your calm,dedication and patient manner was a great help to me especially when my frustration was at an all-time high.Your knowledge of your product and remarkable problem-solving abilities are rare indeed. If the quality of a firm''s employees is an indication of future success, then DLink has a very bright future. More power to you anthony and more power to your company!!.
your satisfied customer,

Ryan

Dear Miss Eleanor,

how can i thank you enough. Since 5th Feb where you successfully troubleshoot my D-link installation and configuration, I have been able to get my work going at home on my desk. Your professionalism has resulted in yet another satisfied customer of D-link. Thank you once again.

Mr. On

Dear Apple,

Thank you very much for the very quick reply! What I read on your customer reviews are really true, they all say how fast and efficient your customer support is.
Please include me on your list of very satisfied end-users! Please advise if is there is anything I can do to improve the speed? Any tweaking if there are any? Once again, my compliments to your group!

Edwin Parrenas

Dear Anthony,

I am really grateful for your help. You saved my day and my time.Thank you so much and I will really recommend your D-link products to my business associates because they are backed by an excellent after sales support.
Keep up the good work!

Henry

Dear Nellyani,

Just to tell you that I went to your Customer Center Friday morning, ... and after having tested my router, they have exchanged it to a brand new one ! I have installed it Saturday and since then, the Wi-Fi connection with my professionnal laptop has worked without any issue. Thank you very much for your help, proficency and kindness. It is quite rare in our IT world ! Please, tell me who I should address to testify of my satisfaction of D-Link Support and Customer centres, .... and of your help as well.
Best regards,

Claude PUPPATTI

Hi Anthony!!
Thanks for the help that you have given me yesterday. My connection is now up and running and no problem. Thank for the patience and guiding over the phone without any complain bout me being an pc idiot and giving you a hard time yesterday. I wish you luck in your career and i will definitely buy D-Link products because support service is great. Thank you again.

Boon

Dear Eleanor Pang

Thank you very much for the setup instructions of DCS-2120. The setup instructions is concise and easy to follow. Have setup the remote viewing function of DCS-2120, the camera is working well with the router. Thank you for the support.

Sincerely,
Robert Low

Dear Ms Apple Quek & Anthony Benedicto,

A very BIG thank you to both of you. You guys have done a wonderful job helping me to resolve my problems, fast and accurately. And I must add very professionally and patiently. Should I have the opportunity, I would definitely recommend your product as it is backed up by very commendable service. Keep up the good work!

My warmest regards,
Jeffrey Cheng.

Dear Eleanor

Thank you so much for your help, I am very impressed of your service.

Regards
Katy Wu

Thank you for your support. It is working now but I have one more question. I follow exact procedure that you give me. However, the Dlink DWL2000AP Access Point which I have just set it up doesn''t have any security. Anyone can connect it as default with no password. How can I setup password to protect the uninvited wireless connections? THanks again for your prompt response,I am really impressed.

Amnat

Dear Sir/Madam,

This is a special message to let you know that Miss Eleanor Pang is a very helpful and patience service provider of your Products. Please convey my heartfelt "Thank You" to Miss Pang.

Regards,
H.Sim

Dear Sir,

I have done what you suggested and it works. I take this opportunity to say I appreciate the prompt email reply you guys have given me. Thank you very much.

Regards,
From Yong Choong Wah

To Mr. Anthony's superior,

I would like to thank your team for setting up my newly bought DCS-5300G Camera that I bought yesterday from Funan. I would also like to thank the boy who assisted me, Mr. Anthony for quickly resolving my issues and by understanding my frustrations. I actually shouted at him because i am really frustrated, but he remained calm and instead, focused on the quick, accurate resolution of my issue.
If ever you can give him a token, please do it for me leh. I am really satisfied by the way you handle upset customers like me. I hope all technicians can be like him.
More power and I will be a loyal D-Link customer as long as your end user support will be like this! Keep it up!

Edwin

Hi Eleanor

Thank you for guiding me through the setup. Your service was excellent.

KC

Dear Apple,

Yes it works now. Thank you very much. You have been very helpful, responsive and fast in your replies. I appreciate it very much.
Please convey my appreciation of your good customer service to your management.

cheers,

Gerald

Thank you for your patience. It really speaks of your good customer service. Even just for this, I should say I did made a good choice in buying Dlink. Thank you for your good customer service.Again thanks for your time and God bless you all!

Willie

Dear Ms. Pang,

Thanks for the quick action to my problem. I followed your instructions below and fyi my router is now okay and I can now access my laptop remotely. Thanks again for your great customer service.

J. Tamayo

Support staff Apple is one fine example of a dying breed of excellent tech support staff who are patient, knowledgable and also courteous.

Daniel

To Nelyanni V.

Thanks for the quick feedback, the tip and advise was very helpful and its working back with encryption and new password. I also downloaded the all FAQ which has lots of useful information. Many thanks for quick and good customer support, excellent and keep it up!

Best Regards,
Amado Malonzo

Dear Eleanor,

many thanks for your email and especially taking time to trouble-shoot the problem via phone. I truly appreciate your patience and assistance. Your suspicion that it was the modem that may be causing the problem is spot-on. I replaced the older modem with a new Pro-link modem, re-configure it and well what do you know, it worked! The ethernet connection to my office lap-top, launching VPN, as well as the Mac laptop through wireless access both worked. I''m most happy. Please also convey my regards and thanks to Iven and Ker Li (my apologies if this is not the correct spelling) for their help.

Best regards,
Mah

Dear Eleanor

I would like to thank you and Ms Apple Quek for both your patience and support to help with my problem. I have managed to set up my wireless network. Plse kindly convey my thanks to Apple.

Rgds
Dr Tan

Straight to the point and excellent service.
Highly recommended Tech
Thanks for the help. i really apprecaite it.

Anur

Dear Dlink,

i am impressed and very happy by the kind of service that Mr. Anthony gave. Im figuring this out the whole night and I am frustrated when he answered the phone. But he assured me that it will be alright and gained my confidence., I went to fix the issue with him and now im already done. Million thanks for Anthony''s knowledge and patience on frustrated customers like me. Please send my warm regards to him and to your management. Thank you so much for your help.

Jhoanna Lim
a Satisfied and a happyclient

Hi Eleanor,

Your support is excellent!!! Thanks. Can you send me your latest firmware version V2.00B01T01.TH.20060809? Remember to zip it as well.

Regards,
Tay YM

Dear Eleanor,

Mega thanks for all your help! I have gotten my DCS950G and the Dlink NAS up and running already! Everything is hey ok now! The setup wizard was not working for me but my manual network setup via the camera web interface got everything going. My deepest appreciation to you for helping me get this camera going! A Million Thanks for the great service!

Y K Sim

Dear Elanor Pang,

I had get the DI-524 router today afternoon 3:45pm and just tested it at my Penang home without problem. I can access to the router GUI Configuration to configure my ISP - Telecom Streamyx account and working properly for this replacement new router.
Thank you for your early arrangement to save my time when I arrive at The Synergy office. It was a good experience travelling from Penang to Singapore within a 6 hours trip.
Please say "Thank you" to your front desk colleage. (I forgot to ask her name but she told me you are on leave today) A lady with a great support to me on replacing my unit after she get to know I am rushing for my flight back to Penang and expedite my request on the spot.
Thank YOU!
-- Teh, Jackie"

Hi Eleanor,
Thks again for the info and everything is working well. I am impressed by the quick response time and service rendered by D-link and would not hesitate to recommend your products to anybody that we know. Also please send my rgds to Anthony too.

Best rgds and have a nice day.

Sincerely
Marvin Fok
Kim Seng Heavy Equipment Pte Ltd

Hi Eleanor,

I must thank you for yr tremendous support & patience during the telephone conversation. After talking to you, I did a careful check on everything possible & actually found out an oversight in one of the important fields. I corrected it and thats it.

Anyway, all thanks to you and have a nice day.

Mrs Koh

Eleanor Pang,

Thank you for your kindly assistance in my enquire regarding recently bought DCS 2120 internet web camera. I finally could stream the video from my house.

Your assistance is much appreciated! Your customer service is excellent.

again! thank you very much.
Alan limchenghwa

Excellent Customer service rendered.. nothing more.. nothing less... Im a very Happy D-Link customer!! Thank you so much and God Bless to the excellent providers of Help!

Eugent Foo

Dear Eleanor,

I really appreciate your professional skill, your knowledge, and your quick response, Also thank you for your patience in guiding me to rectify the problem.
Wish your all the best in your profession and do well in your future.

Keep it up in your excellent service.

Thomas Lee
A Consumer

The Manager

support@dlink

I will like say a big "Thank You" to Miss Eleanor Pang for your help in solving my computer problem.
I appreciate your " immense" patience and expertise in dealing with your customer.It gives a novice like me great confidence to call your Tech Helpdesk. Your service is definitely one of the best.

Once again Thank You !
Sincerely
Francis Nio

Dear Mr. Eleanor Pang,

Thank you very much for your PROMPT reply.
Yes, my problem was solved.
Keep up the good work.
Govind

Dear Anthony Benedicto,

I have successfully secured my wireless network. Thank you for your prompt support and help. Really appreciate your service.
Thank you.

Regards
Sherry Ong

Hi Apple,

Many thanks for your prompt support and I am impressed of your service attitude provided.

Best regards,
Jacky Yee

hi Eleanor

thanks for the information here. I justed wanted to inform that I have managed to successfully install both devices.
You have been a great help.

regards
Lee Hai
A Satisfied Customer

WOW!__what a service__

Jagdeep

Apple Quek

Thanks for the Help,I am happy if you are! I now have a better understanding now, it would be best if there are examples online provided by D-links.

Once again.Thanks for the Help

J Ganesh,

Very satisfactory especially the fast response to my email message. The reply is short and professional. Keep it up. Thank you.

Mr Lee

Dear Eleanor Pang

Thank you for your quick response to my problem in connecting to the internet.After following the steps you suggested, I finally was able to disable the firewall and got the system back to normal.
I am very pleased and happy that D-link provide very a good after-sale service
Thank you again Eleanor for being patience in handling my problem.

Md Naim Daud

Thank you very much Ms. Pang, i would like to commend you for being so efficient in handling my case and very helpful, not to mention your very quick response in every query that i have. thanks so much. have a nice day.
darwin

Dear Apple,

Thank you so much on helping me to solve the problem. Now, my desktop can be connected wirelessly.

Once again, thank you for spending your valuable time, together with your patience on this problem.
I''m really sorry for all the troubles caused.
Have a nice weekend!

Thank you & best regards
angela

Dear Tech support Manager

Today i had technical assistance from one of your employees, Apple Quek who was very patient and managed to solve the problem for me. I am very impressed with her customer service skills and would like to send her a compliment letter for her satisfying service. I would appreciate it if the company would acknowledge her exceptional patience and skills in customer service. Thank you very much, she left me a long lasting impression on the company.

With regards,
toni

Dear Sir/Madam

Thank you for your assistance. I have now established internet connection & set up my home network using the LINKSKI Broadband Router and D-LINK DSL500T. Assistance was also given by LINKSKI. Everything works well now. I am pleased with the professional approach that D-LINK had given me to resolve my problem.
Best regards

Mr. T.C. Chiam

Dear Anthony / Kelly,

I want to put in writing on your patience, courtesy and professionalism in helping me solve the configuration issue with my DLink purchase.

You provide me confidence to continue to purchase DLink product in the future. Thank you and keep up the good work.

Regards,

Tan Chong Chuan.

Dear Eleanor!

You''re a genious! Thanks! I can access now. Thank you for you & your team''s persistent & professional help!

Regards,

Jackie

Hi Mr. / Madam,

I would like to thank one of your Tech Support, her name is Eleanor. She always kind and patient when I call in and ask for help. I am certainly appreciate it. It''s a great pride that your company has this kind of staff!
Thank you!

Best Regards,
Andy Liu | Management Trainee

Dear anthony benedicto,

thanks for the service you rendered just now. thank you for going the extra mile in explaining the reason and the cause of the problem (because of singnet proxy). it is a good way of educating your customers which is a value added service that nowadays is very hard to find. Please send my regards to your trainor. Excellent!

big regards,
Teo choon Tiong

Dear Keli ,

Thanks for your help. Dlink has the best customer support I ever encounter.
I will continue to support Dlink product.
Thanks a million.

B/Rgds,

Patrick Er

Thank you to Deo for helping me and being sooooo! patient when I couldn't find the address line on my new browser page - problem solved and I am now connected. Very happy indeed. Regards,

Carmel Trigwell

Hi! I was impress by D-link supporting team efficency in helping the customer. I had repair the network myself and i figure out that the problem is not with the swtich but is with the broadband service. The D-Link Swtich is working perfectly.

Thank you very much to all d-link staff.

chong

Hi,

I've had received your agent, Eleanor Pang's technical support on 3/8/07 at around 12 pm.
I would like to compliment her for being quick-witted as to giving expertise advice on the situation that i had encountered. Not only did she answer to the problem quickly, she even emailed me the protocol for the wireless router i am going to purchase for.
It is pleasure encountering such courteous agent and her help is deeply appreciated. Through her, it shows the service quality of D-link as a whole. Knowing that i can get good technical support, it sets my mind in ease buying future products.
I'm am truly satisfied. Thank you for providing with such good quality service!

Vicky Cheng

Dear Anthony ,

Please accept our sincere thanks . Please also convey THANKS to Apple Quek too . She was very kind and professional on her approach and patient TOO!!.

Kelvin

Your excellent knowledge helps me to solve my problem. Keep it up and I''ll pass my words on yr company products n technical support team are well trained.

Mr. Chew

Dear Apple,

Once again, many thanks to you and Keli, for the full and wonderful support to me in helping me to get to know my Dlink NAS 323 device. Guess you gals deserve a full 2 thumbs up from me and please do let your manager know how I appreciate both of your patient and support rendered to me. With you and Keli help, I begine to get myself familize with the device and also starting to ''fall in love'' with it already.

By the way, please pass my regards to Keli and wishing her quick recovery...... cheers.........

A Very Happy Customer

Steven Pauh.

Dear Anthony,

Thank you once again for your great help.
A happy customer here. Keep up the good job.
With best regards,

Joven

This guy was really helpful, he guided me from everything until the port forwarding.. I do admire his patience and Dedication to his work... Its remarkable for end users like me!

Make more customers happy and ur business will prosper!

Marcus

This guy really did followup, even done testing and send me screencaptures for us to solve my problem.

I do appreciate this kind of service, a first of its kind that i felt at ease with a support staff which i felt that he really do everything to solve my problem.

Keep up the good work!

Mr. Chin

(Apple)Very helpful and patient person. Helped me to connect to the internet wirelessly with success. Thanks so much!

(Nellyani)HELPS VERY FAST , NO ON HOLD, SOLVE IT WITHIN 15 MINS OR AROUND THERE, THKS,

Lai Wah

Hi Nellyani,

Thanks and I must say that dlink technical support is almost flawless and very effective. I started with only a 950G IP Camera, then within 1.5months I bought 2 units of 5220 IP camera (1 for my home and the other for my brother office) and I am going to purchase another unit for my friend.
Yes, the product specification meet my requirement but my continued purchase decision was more so influences by your excellent and well informed technical representative. You all are so flawless. Thank u
Regards,
Ed

dear Mr. Anthony,

hI! Thanks for the help that you helpd me just now. Thanks for your kindness,patience which are rare to be found in support hotlines nowadays.and thanks fr efficiency in solving all my queried at one go.and will let you now if i have questions
goodluck to your career and please send my regards to your manager.

Wong Shiya

Hi

I like to take this opportunity to highlight the service accorded to me by two of your staff, Mr Anthony Benedicto and Ms Li Keli.

As an owner of an obsolete DI-714+ router, I decided to upgrade to a newer DIR 300. While setting up the new router, I ran aground with some problems. A lady, Li Keli answered my call yesterday and guided me through the setup on my desktop computer. In the evening, I realized my daughter''s computer wasn''t picking up the Internet and I called in today where Mr Anthony Benedicto helped me through. The whole process with Mr Benedicto took almost an hour and in the end the fault was diagnosed on an unchecked DHCP setting. The reason why he didn''t came out with an earlier diagnosis was because this setting was supposed to be checked in default from factory. I could have accidentally unchecked it and I apologized. That is good troubleshooting because no stone was left unturned.

On both occasions, both your staff were very patient with me given that I am software illiterate. I wish to say that people like these two are real credit to your company and as customer service staff, they are up there with the best I have encountered.

Thank you for a great service.

regards,
nelson sim

Anthony,

wow! that was a fast reply! thank you very much! i''m amazed by your service.ok anthony, i will try it again. thank you very much for a very wonderful and efficient technical support! have a great day ahead!

matthew

Eleanor,

Dlink has the best support in Singapore! That's not teasing you. It's real having dealt with many other electronic brands on a hobbyist base. It all started when I bought a wireless adapter from Sim Lim Square, for my Windows Server 2003. Though it didn't work on this platform I installed it elsewhere. Yea! It make me consider everything Dlink when the support is excellent! Keep it up folks! And many thanks for all my queries.

Yan in Singapore.

Dear Support,

I bought an DWL-3200 Enterprise level AP for my client for their company, however, we are having a lot of issues on it. I tried in vain in solving it.
However, i spoke to Anthony and he sorted the solution for me immediately after around 10 mins of info query on my issue. He asked me distance, channel, location, questions, after that, gave me the solution.. and POOOF!!! The issue is now resolved!!!
I would like to highlight his great technical compentencies and technical knowledge he demonstrated on my call. He is really a good example for your company.
I will surely recommend your ENterprise products for my clients here in Singapore as it it has smart and clever support persons like Anthony. Thank you for your help! more power!

Mr. Ong

I am very satisified with Frankie bratanata, he is a very good support office from my point of view. a few time i have called in and a few of your staffs actually can't solve my problem, but everytime i was put on the line with frankie, he is excellent in solving my wireless problem. With excellent knowledge i am sure he is a perfect candidate in any promotion D-link can offer for him. Thumbs up for him. With people like him around. I can be sure the next Router i will be buying from D-link. Because of the After sales support offered by d-link and also the ever reliable Mr frankie.I will defintely recommend my friends to D-link. I have bought routers from a few company but i am terribly upset with their after sales support. I hereby with much sincerity thank him for helping me with my wireless and also the company. An excellent sale support officer!!!!!

Alvin ng

Never expect my inquiries will be responded less than 24 hours.
Congratulation. It's worth to buy D-link product which may provide good support.
Thanks Riza. Well Done. U eliminate my curiosity and minimize my time in trouble shooting.

Wan Hoo

Apple Quek,

Very greatful for your help,hence, not only through teleconversation and also your emails of which i''m able to get my system startup. Appreciate very much from your clear instruction and thoughful follow up emails,thank you very much.
Cheers!!!!!!!!!!
Best regards,

Teo

Thanks to you Maria. The firmware that you email to me really helpful. Before, my DWM-652 not in the list of DIR-451. After you email me the new firmware, the list updated and i can manage to setup using originally for DWM-652. Thanks again for your help. Really appreciate that. The vendor where i bought this router and 3g modem not really helpfull. They said, they want to email me the information how to setup and solve the problem. But no response. Until i call D-Link hotline service and Maria really give me a help. Thanks again. It is worth for me after buying this two product with good service.

Rizal Sabli

Maria was very patient and clear with her instructions. Very good even at that hour (4am)!! Thanks!

Fa Wang

To Melanie:

Very helpful and clear instructions

Sandy Kanad

Dear Nellyani

Thanks for the Email and for calling me back.I am impressed and very happy by the fast reply about the download problem on the website.Again Thanks for the service.

Regards,
Allen

Noel Basa was very helpful and friendly. I especially liked the fact that he did not 'talk down to me' but treated me with respect that, according to my level of computer knowledge, was unfounded! He was great.

Evelyn Ciocco

I had to ring about the DSL-502T that I bought last week and the service was not the best, but today, Jecter (?) was a credit to your company. Even though the phone was very bad, he perservered and sorted out my connection problems. Thanks.

Good evening Eleanor,

I would like to put in my words of appreciation for helping me out so patiently, with the peculiar problem that I was facing.
Thank you so much, and may God bless you.

Best regards,
Capt. Mahesh Pratap Singh

Dear Eleanor,

Thank you very much for your kind advice. I appreciate your great effort to guide me through the setting up. This is a great experience and I will support D-link products for sure.

Best regards
Mr Tai

Very efficient! If i only had 4 thumbs, I would give Anthony 4 thumbs up!

Dr. Matthew

To: Ms Eleanor Pang,

Thank you so much for your very competent help. I''ve been trying to get help from various sources including Pacific Internet (my ISP) but to no avail. You saved the day.

Thank you and regards
Wai-chew

dear anthony,

thank you for helping me earlier with my issue. i need the internet badly and i am really thankful that you assisted me despite me have calling u back 2 times. im happy with the solution, patience, and courtesy that you gave which are remarkable and awesome!!! :-) and will recommend your d-link brand to my friends.
thank you so much! i really appreciate it!

truly yours,

Siti Hashim

Hi Tech Support

I have managed to stay connected to the internet now, I have reinstall the D-Link Airplus Utility program provided in the CD-rom that come with the D-link wireless adaptor.

Many thanks for the great support and fast response.

Regards

Andy

Would like to emphasize the exceptional customer service that i have received from your technical Team. The agent (Apple Quek)did an excellent job in solving my router installation issue's even though i was frustrated.Credit should be given to her. Good job and keep it up.
Regards

JP

i would commend that eleanor was a great help thru the teleconversation with me even though she tried to call me several times jus to ensure that i am able to set up the adsl2 wireless router prior to activation of my singnet business account . thank you ! hope u guys keep up the good service n support all the way ! cheerios 1

Derrick

Dear Anthony,

Thank you for your patience in assisting me in setting up my things.
Patience for old people nowadays are hard to find, but its surprisingly i was able to find it here in D-Link.
Good Job!!!! Thanks for your Patience and Good luck to your career over there.

Terrence

The techincal support staff was able to identify with my situation and provided the required information. I was able to resolve a problem almost immediately with the fixed IP address recommeded. Another problem was resolved finally only through the Hotline Technical consultation which points the problem to the modem configuration for the port forwarding.
I would like to thank both Eleanor and the Hotline consultant(didn't get his name) for their expertise and help. I would surely continue using Dlink product and recommend to my friends.

pat

I am greatly satisfied by the support i received from Anthony.
Truly, its true on Forum, D-link Agents are wonderful.

I like Anthony's systematic way of trouble isolation. This is the first time i heard a technical support agent being super organized and efficient in his troubleshooting. He truly knows his product very well.

My experience with your helpdesk is now wonderful. I not hesitate to recommend your products to my friends, and fellow forumers because of Anthony's skill. Please send my regards to Anthony.

Regards,

Jack Chen

I had a tech issue with my D-Link router. Although frustrating I understand that these challenges exist in IT and I was impressed by the support service I recieved. This is important to me and when next looking to purchase similar equipment or advising a friend D-Link will be high on the list.

samuel quirk

yesterday the support was excellent. i like to say a special thks to Maria De Leon which she help me to set up the wireless link. i do not hve much of a technical knowledge which i wanted to give up half way. she is the lady who tell me to be patient n she explain 1 step at a time for the whole proceess...if i wanted to rate her service that is excellent. so far i hve not come across a support staff that is so good at this moment of time. thks again maria de leon.. Have a great day ahead of you.. Regards

Edwin

exceptional! once i had a case number it was great - before that it was days and days of very very long waits on the telephone.

very clever and helpful. Thank you.

Was easy and stress free! Thank you!

Willingness to assist and follow up with an email - Brilliant customer experience.

Christine was very patient and helpful.

George Padanya

Many thanks to Edward Gonzales for helping me sort out the issues. He was patient, polite and knowledgeable. There should be more people like him. Keep up the good work!

Bernard Crave

The gentleman that helped me was fantastic,as i no very little about computers he was helpful and very very patient, thankyou again for all your help regards

catherine

The technical support lady fantastic. She was knowledgable, and was very patient and gave me the right instructions, which were aesy to comprehend. Very well done Rojanee Manuel

Jenny Valanidas

I found this operater Ninez Leon very helpful and in a very short time was able to fix the problem, thank you Regards

Alan Robinson

Dear Ms Eleanor

Thank you for your most patient and professional way in trying to help me in setting up my newly brought web cam. I think we had communicate through phone for about 1 hour, but despite the failure to connect to my Mio box, you still keeping trying.

I like to share with you a good news! The web cam has finally linked up with my Mio box. I am able to capture the image wirelessly. I am not sure how I did it but I just followed what you had instructed over the phone and repeated the setup through my desktop.

I really like to say a big Thank You to you. Without your patient and detailed explanation, I think I will head down straight to the retailer to exchange for another new cam.

Best Regards,

Kong & Gail

Dear Sir/Mdm,

I would like to commend Ms Elanna for her first class technical support today.
Firstly, she returned my call promptly in the late afternoon as requested due to my work committment. Secondly, she persisted to resolved my network issue even though it was very near the end of her workday and my problem seemed quite challenging. Ms Elanna sounded extremely calm and polite the whole time, recommending numerous alternatives to resolve the many wrong settings on my laptop. Ms Elanna is certainly a role model for service excellence.

Mr Alvin Lim

I am very happy to be able to get such great support over the phone. LMc

prompt pick up, knowledgable and courteous call centre attendant. walked thru resolved issue. thankyou very much

Simon Hallo

Actually, I was really grateful to Mr Frenky for helping me to solve my problem quickly. In fact, I had called singnet technician a few times as well as dlink technician. Disappointedly, the suggestion given to me after checking through the phone is to exchange for a new one. Never did I realise that the problem is so minor but none can help me unitl Mr Frenky told me through the phone that is the setting problem. I was really surprised that unlike the rest, Mr Frenky can just figure out my problem is due to the setting. I really have to say a big Thank You to him or else it will be a trouble for me to go down and exchange for a new one. Thank You! Keep up your good job and great service!

I am especially impressed and very pleased with your support staff Apple. She had assisted me with my DNS-313 issue patiently and gracefully.

Apple is indeed a valued support officer who had served me with great professionalism and promptness. With her technical expertise, Apple had gone the extra mile towards assisting me and I am also sure she had delighted many other D-Link customers. Her assistance is felt and appreciated.

Please commend her for her marvelous customer service and I applaud her for her service excellence. Should my endorsement or any thing similar be needed, please contact me at contact@limjunjie.com

My Case ID is DRS104756.

- Mr. Lim

When I approached DLink staff for the technical support, I was very much impressed by their polite but friendly attitude and the way they communicated with me in a very professional and helpful manner.
Here I would like to send my heartful thanks specially to Ms Chin, who served me in the DLink service center. she met far beyond my expectations.
Also I would like to thank Ms Eleanor and Apple for their prompt help.
Best Regards,

Belinda

The service staff is excellent. I would like to give credit to their support, especially to Anthony and Eleanor who went out all the way to solve my problem. Good Job!

Wee Liang

fantastic,,just 1 email from your site,solve my problem , thanks Dlink technical team

Mr Kuppusamy

Response time was good. Service rendered sufficient for me to solve my problems. Overall it was a very pleasant experience.

Lawrence

Nellyani is very helpfull.She is very kind to guide me to acccess the internet connect to default and enter the wep key.Also connected and able me to access internet.I'm proud of her service. Thank You.

Lim

I found your help invaluable - I wish Vodaphone were as kind and as accessible - they are impossible to have a conversation with - thank you so much for your patience - the only problem was that you are having some phone repairs done I think and I kept having to cope with voice crackle for want of a better word - but thank you so much

Carol Linfoot-Foy

I would like to thank Jack for being most helpful and patient with my limited knowledge of computers he assisted me to solve my problem. Thanks again

Irene

Very prompt and courteous service on the two times I rang with a work modem related issue.

Nash went to a lot of trouble to help me and I would like to pass on a thanks

problem solved, thx apple!

Ismail

J Ganesh attended to my problem and he was very helpful and knowledgeable.
Keep it up - Ganesh.

Mr. Lee

(Criszalyn) the agent was very friendly and easy to understand...she deserves to get a raise...keep it up girl!!!mwah...mwah...

gracesyll jordan carvajal

the tech support (crisz) was very awesome .. she help me with my problem easily .. and she was very easily to deal with .. thank you crisz ..

Eleanor,

I like to take this opportunity to acknowledge your high efficiency in solving my internet access network at my home. I appreciate your professionalism in attending to your customer needs without any prejudice to her efficiency at her end...your patience and painstakingly efforts to guide her has given her much faith in customer services at DLinks...
I request you pass on this message to your superior...
Thanks

Mrs Yip Ai Leen

Dear Eleanor,

Dear Eleanor, I have downloaded the attached driver for vista for G122.B1 Issue resolved but could this driver be on the web site for others like me? Thanks for the quick solution on the same day. This is good support service by e mail with same day response. Much better than by phone as it takes longer to connect. It is good to buy D link with such good support.

Aloysius Leng

This guy (Anthony) really did followup, even done testing and send me screencaptures for us to solve my problem.
I do appreciate this kind of service, a first of its kind that i felt at ease with a support staff which i felt that he really do everything to solve my problem.
Keep up the good work

Mr. Chin

The person who attended to my problem Robert in Sydney was simply brilliant and very patient and courteous. Thank you very much

Bruce Young

for this call the man who helped was excellent, efficient, knew what he was doing, kept it simple in laymans terms for me, resolved the problem quickly and got me back wirelessly on the net once again. Many thanks

Rosas Antonio (I think that is the lady I dealt with), was MAGNIFICENT - friedly and yet courteous and professional - it was an absolute PLEASURE dealing with her - my first experience with DLINK and it was memorable. Thank you so so much - you have the BEST STAFF ever.

Marlene Bridget McMurchy

Nelly is a very patience type of customer service where she really answer my question in non jargon language even through i am technical person.

she must be proud of what she is doing now.

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