Operations Supervisor

Job duties

• Reporting to the Call Center Manager, this position requires the ability to manage the call center operations effectively meeting the given KPIs as well as ensuring the productivity of all agents in call handling.
• He/she will also function as Level 2 support to our Level 1 agents and contribute in the QA/monthly reporting activities.
• He /She will manage a large team of agents, taking care of the welfare and morale of the staff.

Requirements

• Degree in IT/Computer Engineering with 5 years working experience in technical support, in which at least 2 years are in a supervisory/managerial position.
• Experience in working in a call center environment with effective trouble-shooting experiences/skills in Data Networking.
• Some Knowledge of IT networking technologies like Wireless, ADSL Broadband , VoIP, Gigabit Ethernet, Firewall/ Security, VPN will be advantageous.
• He/she should be an analytical, initiative, diligent, pro-active person and customer service oriented person. with good people management skillset.
• He/She should have good written and verbal communication skills and excellent command of English language.
• He/She will be required to handle customer complaints, finding the root cause and deriving the necessary corrective & preventive actions.
• He/She must be willing to work shift duties, on weekends and Public Holidays.

If you fit the above profile, join us today for a rewarding career by applying with a detail resume, current and expected salaries and contact number to: ccrecruit@dlink.com.sg